Where do I find my PIN that I can use to release print jobs?
You can use either your PIN or Staff card to release print jobs. To use your PIN, there are two ways you can obtain your PIN:
1) Visit https://employees.algomau.ca, click on the Profile tab and view your PIN and your Print Balance
2) Visit the Printing System URL at https://10.9.0.4/EQWebClient - login in using your Algoma credentials. Once you are logged in, select 'User Dashboard'
How can I view or delete print jobs before I release them?
1) Click on the View Jobs tab and you will see your print jobs queued up that are waiting to be released
2) If you want to delete job, select the job and Click the Delete Button
How long do my print jobs stay in the Print_SSM/Print_BR queue?
The jobs you send will expire within 24 hours.
How do I change the account that my printing jobs are charged to?
Note: This is useful for users that have dual roles or if you need to charge to areas on occasion.
1. Click on Default Billing Code Tab
2. Enable the account you want to charge printing – this needs to be enabled before you print the documents
3. Click on Confirm Selection
4. Send your print jobs
5. If you need to change it back, you need to go back and enable the account you want to change it back to
Do we have software that would enable users to charge print jobs prior to sending print jobs?
Yes, we have client software called Equitrac Print Assistant that can be installed on your computer that will prompt for a billing code each time you print. This is useful for positions that need to charge printing to several different areas.
How do I report Copying/Printing/Scanning Issues?
If you have any other questions or you are having any issues regarding the new printing system or any issues with copying and scanning services, please submit your request through our ticket system by visiting https://employees.algomau.ca and clicking on Resources and selecting Service Desk to submit IT Tickets.